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Update Device Status

There are two kinds of device statuses in GoGuardian Fleet:
  • Inventory Status: Tied to unique devices, Inventory Status represents the general status of a specific device, as identified by its serial number. Inventory Status options include Unassigned, Assigned, Needs Repair, and Destroyed.
  • Repair Status: Tied to device repair tickets. You can learn more about device repair tickets here: Update a Device Repair. Repair Status options include On Hold, Needs Repair, Repaired, and Destroyed.
 
Update the inventory status of one or more devices
  1. Click on the Inventory tab in GoGuardian Fleet.



  2. Click on the device whose inventory status you want to update. You can searchfilter, or modify the table layout to make it easier to find the device.
    • You can select multiple devices at once, and update their inventory status in batches.
  3. Click on the Status dropdown. 
  4. Select from one of the four status options.
  5. Click Save Changes.


 
Update the repair ticket status of a device
  1. Click on the Repairs tab in GoGuardian Fleet.



  2. Click on the device repair ticket whose inventory status you want to update. You can searchfilter, or modify the table layout to make it easier to find the device.
    • Only one device repair ticket can be updated at a time.
  3. Click on the Status dropdown. 
  4. Select from one of the four status options.
  5. Click Save Changes.

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