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Troubleshooting Fleet

We’re sorry that something went wrong. Click on the error message below that you received in Fleet for instructions on how to fix the issue. You can also contact GoGuardian support now, and we’ll be happy to help you get flying with Fleet.
 
Fleet error messages 
Authorization Error: Something went wrong while trying to authorize your session.
 
This error can mean one of two things:
 
This error means that the account that you’re currently logged into does not have access to GoGuardian Fleet. This error can be caused in two ways:
  1. Under certain circumstances during initial Fleet setup, all of the users in an organization can have their access to Fleet set to Disabled. You can resolve this issue using Method 1 below.
  2. An account other than the one used to administrate your school’s Google Admin console or GoGuardian account was used when signing up for Fleet. You can resolve this issue using Method 2 below.
Method 1: Enable access in the Organization Management page
  1. Go to manage.goguardian.com, log in to your administrator-level account, and click on the User Management tab.



  2. In the table of users, find the user whom cannot access Fleet, and click Edit.



  3. Click the dropdown next to GoGuardian Fleet, and select Enabled.



  4. Click Save, and repeat these steps to grant additional users to Fleet. 
Method 2: Create a new user account, and grant it access to Fleet
 
This method will allow you to access Fleet using an account other than the one you signed up for Fleet with. You can fix this issue in one of two ways: by creating a new user account and granting it access to Fleet, or by granting your primary Google Admin console (GAC) administrator account access to Fleet. 
 
Instructions to create a new GoGuardian user account are below, but you can also add access to your GAC account using Method 1 above.
  1. Go to manage.goguardian.com, log in to your administrator-level account, and click on the User Management tab.



  2. Click Add User.



  3. Enter your name and email address. In the Roles area, click the dropdown next to GoGuardian Fleet, and select Enabled.



  4. Click Add User.
Insufficient account privileges. Try using an administrator login.
 
This error means that your school doesn’t have the Google API enabled, which is required for Fleet to synchronize with Google Admin console. 
 
Here's how to fix this and enable the Google API:
  1. Go to admin.google.com.
  2. Click on Security.



    Note: if you do not see Security, click on the More Controls button at the bottom of the Google Admin console screen, and drag the Security icon  into the dashboard. If you still do not see it, then you are not using a Super Admin Google Admin console account, and you will need to reach out to your Google administrator for access.

  3. Click on API Reference.



  4. Check the Enable API access box. 



  5. Click Save Changes

You do not have permission to access GoGuardian Account Management.
 
This error means that the account that you are currently logged into does not have access to the GoGuardian Organization Management page. 
 
If you are an administrator for your school’s GoGuardian account:
  1. Go to https://account.goguardian.com/#/, log in to your GoGuardian account, and then return to manage.goguardian.com. 
  2. If you still cannot access the Organization Management page, then contact support using the blue chat bubble on the right side of this page, or you can submit a ticket by emailing support@goguardian.com.
If you are not an administrator of your school’s GoGuardian account, you will need to contact your administrator and ask for access.
 
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