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How do I request a new feature or submit feedback?
Whether you have a great idea for a new GoGuardian Fleet feature, don’t understand how something ...
How do I find a specific device?
You can find a specific device in GoGuardian Fleet by searching for its serial number, although a...
Does Fleet monitor student browsing activity?
No. Even if you are a GoGuardian Admin or GoGuardian Teacher subscriber, Fleet can only access an...
How do I find out which student last used a specific device?
You can see the last student who logged into a device by selecting the device, clicking on the Ac...
How do I find out how many devices are currently assigned to a specific student?
You can find out how many devices are currently assigned to a specific student by searching for t...
How can I see which devices need specific repairs?
You can use the Status and Type dropdown menus in the Repairs tab to show devices that meet both ...
Can Fleet be used to update my devices' OS or Firmware?
However, you can use Fleet to find out whether or not your devices are out of date. You ca...
How can I use Fleet to see if my devices are out of date?
Fleet can be used to display the software version number of all of your devices.
Check device s...
Does a repair ticket show all repairs for a given device?
No. An individual device can have many repair tickets. Each item in the Repairs tab of Fleet repr...
Can I have multiple repair tickets for the same device?
Yes. Individual repairs in Fleet are created as individual tickets which are applied to devices, ...
Can I see a list of teacher devices?
Yes, but only if one of the following applies to your school:
Teachers in your school are in d...
What’s a CSV file?
CSV stands for comma separated value, and is a type of file that can make it easier to get large ...
How do I revoke a user’s access to Fleet?
You can revoke a user’s access to Fleet from the GoGuardian User Management page, which is locate...
Can I delete a cost line item in Repairs?
Yes! You can delete a cost line item in Repairs by clicking on Remove on the cost entry you want ...
What happens if I import a device that’s already in Fleet?
If you use Fleet’s Import function to import a device that’s already in Fleet, then don’t worry —...
How do I find out which student a device is assigned to?
You can see which student a device is assigned to by clicking on the device, and checking the Ass...
How do I find similar devices?
Because GoGuardian Fleet’s search function not only searches many fields at once, but can also se...
Do I need to have every cell in a CSV file filled in order for the import to work?
The Serial Number value and Loaner fields are required, but each other cell can be blank. When ...